Refund policy

Refund policy

Returns & Exchanges

Your satisfaction matters to us. If your order isn’t quite what you expected, we’re here to help make things right.

14-Day Return Window

You can request a return or exchange within 14 days of receiving your order. Make sure to submit your request within this period.

Return & Exchange Eligibility

To be eligible, your item must:

  • Be in its original, unused condition.

  • Not have been worn or washed.

  • Have all original tags and labels attached.

Items that do not meet these requirements will not be accepted for return or exchange.

How to Request a Return

To initiate a return or exchange, please contact our customer support team at katchy.eg@gmail.com within 14 days of delivery.

Make sure to include:

  • Your order number.

  • The item you wish to return.

  • A brief explanation of your request.

Our team will assist you with the next steps.

Incorrect or Damaged Orders

We want every order to arrive exactly as expected.

If you receive an item that is defective, damaged, or different from what you ordered, please notify us as soon as possible at katchy.eg@gmail.com.

Include your order number and a description of the issue so our team can review it and help resolve the situation.

Refund Process

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

Exchanges

Looking for a different size or color?

To make an exchange, please submit a return request for your original item first. Once your return has been reviewed and approved, you can place a new order for your preferred size or color.

This allows you to choose the item you want based on its current availability.

Need Assistance?

For any questions regarding returns, refunds, or exchanges, feel free to reach out to us at katchy.eg@gmail.com.

We’re always happy to help.